Contact Information
Email: service@baby-gifts-gift-baskets.com
Telephone: (866) 557-1388 (Monday - Friday, 8 AM - 6 PM EST)

Order Completion
When you complete an order on our web site, you will see an "Order Complete" page, that will have an order number on it. This is confirmation that your order has successfully been placed. You will also receive an email confirmation once your order has been received. If you do not receive this message within an hour of placing your order, there might be a delay on the Internet. If you do not receive an email, feel free to contact us to ensure that your order is being processed.

Future delivery dates
During our checkout process, you will have the opportunity to request immediate delivery, or delivery at a specific date in the future. Note that future delivery dates are not available on all items (e.g., baby shower favors).

Same day delivery
We do not offer same day delivery. We utilize national carriers such as UPS and FedEx to deliver your gift. The soonest an order can be delivered is the next business day.

International delivery
At this time, we only ship to the continental United States.

Delivery Dates
During the checkout process, we will tell you when you can expect delivery, based on the shipping method you choose.

Changing and/or cancelling orders
If you order has not already been shipped, you may change your order. Please contact us immediately to insure your changes can be made.

Shipment Confirmation
Once your order has shipped, we will send you a confirmation email. Note that these emails can sometimes be delayed up to 24 hours. You may always contact us for the latest status.

Order Tracking
Once your order has shipped, we will send you a confirmation email, which includes information on how to track your order. You can also track it directly by logging into your account, or using our Order Status page.

Guarantee
All products ordered from us are covered by our satisfaction guarantee policy. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product, or it is in any way damaged prior to receipt, it will be replaced. In some cases, we will offer a full refund or credit. Please contact us immediately. Your complete satisfaction is our goal.

We recommend you check your order condition immediately upon receipt. If there is a problem with your order, please email our customer service center immediately and we will respond within one business day. Be sure to include your original order number, name, telephone number, the best time to get a hold of you if necessary and a detailed explanation of the problem and specific items that you would like to return. Problems must be reported to us within 7 days of delivery in order for the guarantee to be valid.

• Although we pack each item carefully for shipping, some occasional damage is inevitable when packages are shipped via UPS or FedEx. If your order arrives damaged, we will send a replacement via UPS or FedEX ground delivery for the damaged component or issue a refund for the component cost (excluding shipping charges). All packing should be kept in case the shipping company needs to inspect the package. Damage must be reported within 7 days. No damage claims will be accepted after 7 days.
• Orders sent to a wrong or incomplete address are not guaranteed and address correction charges may be incurred (see our wrong address policy section).
• If there is a problem with an individual perishable item, we will send you a replacement for that item or issue a partial refund for that item. If there was an error on our end on a personalized item, we will send a replacement for that item. Perishables (e.g. fresh-baked cookies and other food) and personalized gift items/favors cannot be returned or exchanged. Refunds will not be issued for perishable packages returned to us because of an incorrect or incomplete address.  Please note: for faster service on damaged items, we may request that you email us a digital photo of the gift/packaging.
  

Returns
Perishable OR personalized products cannot be returned. These products are covered by our guarantee and will be replaced if they arrive damaged. Non-perishable items should be returned in their entirety and original packaging, after contacting us. You must contact us within 7 days of the delivery date if there are problems with your order. Note that we cannot accept partial returns for a specific item. For example, if you order 100 favors and want to return them, you must return all 100.

All Returns or Exchanges must have a Return Merchandise Authorization (RMA) number. Perishables and personalized items cannot be returned and refunds will not be issued for these items. For regular merchandise, you must call with in 7 days of receipt to get an RMA number. Returns made without an RMA number will not be valid or accepted and no credit will be issued. NO EXCEPTIONS. Also, note that we do NOT accept partial returns for an item. For example, if you order 100 favors, you must return all 100, you cannot return 20 because you ordered too many.

Returns must be received by way of United Parcel Service (UPS) or Fed-Ex and the RMA number must be clearly posted on the outside of the box. Customer is responsible for any shipping charges incurred to return or exchange items. Customer should buy insurance to cover the full cost of items that they are returning. We will not issue credit in the event that damage occurs to merchandise resulting from a return/exchange. Such damage means that the customer must file a claim with their carrier to obtain a refund from them. Returns that are received in excess of 21 days from the original UPS delivery date shall be subjected to a 25% restocking fee (even with an RMA No.). Any order returned without an RMA number will be subject to a 25% restocking fee.

All merchandise returned must be in its original packaging in new and unused condition. Merchandise returns not returned in its original packaging will not be accepted and credit will not be issued (even if an RMA number was granted). All food, engraved or personalized items are not returnable, exchangeable or refundable. All personalized or customized items are not returnable, exchangeable or refundable. If we made an error on your order, please contact us immediately so that we can replace the items that we made an error on. Close-out items are considered final sale and are therefore not returnable, exchangeable or refundable. Sorry, we cannot accept partial returns.  If we are able to accept a return on the item and free or discounted shipping was given at the time of purchase, the normal freight cost will be deducted from the refund amount.

Please call us to clarify this policy if you have any questions. All return items are subject to final inspection to qualify for credit, either partial or full credit. Refund will be for purchase amount only. Sorry, shipping and handling cost is not refundable. If free freight was given at the time of purchase, the original freight cost (had the free shipping coupon not have been applied) will be deducted from the refund amount. Please allow up to 14 days for your refund to be processed once the goods have been returned to us.

Substitution Policy

1. If we are out of stock on any item that is central to a gift's theme (e.g., a special container), we will mark that item out of stock.
2. If we are out of a generic product (e.g., peanut butter cookies in a variety cookie gift) our designers may substitute a similar product of equal or greater value.