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If you are looking for Order Status / Tracking information, use our Order Status page.
Contact Information
Email: service@baby-gifts-gift-baskets.com
Telephone: (866) 557-1388 (Monday - Friday, 9 - 5 EST)
Order Completion
When you complete an order on our web site, you will see an "Order Complete" page, that will have an order number on it. This is confirmation that your order has successfully been placed. You will also receive an email confirmation once your order has been received. If you do not receive this message within an hour of placing your order, there might be a delay on the Internet. If you do not receive an email, feel free to contact us to ensure that your order is being processed.
Future delivery dates
During our checkout process, you will have the opportunity to request immediate delivery, or delivery at a specific date in the future.
Same day delivery
We do not offer same day delivery. We utilize national carriers such as UPS and FedEx to deliver your gift. The soonest an order can be delivered is the next business day.
Delivery Dates
During the checkout process, we will tell you when you can expect delivery, based on the shipping method you choose.
Changing and/or cancelling orders
If you order has not already been shipped, you may change your order. Please contact us immediately to insure your changes can be made.
Shipment Confirmation
Once your order has shipped, we will send you a confirmation email. Note that these emails can sometimes be delayed up to 24 hours. You may always contact us for the latest status.
Order Tracking
Once your order has shipped, we will send you a confirmation email, which includes information on how to track your order. You can also track it directly by logging into your account, or using our Order Status page.
Guarantee
All products ordered from us are covered by our satisfaction guarantee policy. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product, or it is in any way damaged prior to receipt, it will be replaced. In some cases, we will offer a full refund or credit. Please contacts us immediately. Your complete satisfaction is our goal.
Returns
Perishable OR personalized products cannot be returned. These products are covered by our guarantee and will be replaced if they arrive damaged. Non-perishable items should be returned in their original packaging, after contacting us. You must contact us within 7 days of the delivery date if there are problems with your order.
Substitution Policy
- If we are out of stock on any item that is central to a gift's theme (e.g., a special container), we will mark that item out of stock.
- If we are out of a generic product (e.g., peanut butter cookies in a variety cookie gift) our designers may substitute a similar product of equal or greater value.
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